Yes we refund or exchange this product if received broken or damaged, we  reassure you that you can buy with confidence. as we will do our best to pack and wrap as a fragile item.

Once order was placed goods are shipped within 1-3 business days and the shipping info including tracking number will be uploaded. All orders are sent by regular mail from Springwood NSW 2777 by Australian Post and delivery time can be from 2-10 days within Australia, Overseas delivery time can from 8-28 days, if you require Express Services please contact us to get a quote before you place your order.

Please note, its your responsibility to provide a correct or updated address. We can not take any responsibility of your goods if you provided a wrong address. Shipping Cost per item within Australia is $10.99 AUD flat rate for as many items as you order and overseas is $35.00 AUD flat rate too.

International Customers, its your responsibility to find out your country's regulations before you order. Not all items we sell can be easy clear to every country. We are not responsible for clearance or taxes.

Produce of Guatemala. Andess explores and sources direct from Producers in Peru to find and bring you unique offerings like this one.

Always treat burning  incenses as live fire. Avoid contact with eyes. Keep out of reach of Children. No Animal Testing. External use only